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Casiino FAQ — All Your Questions Answered in One Place

Whether it's payments, security, betting, or gaming — find your answer below. If you can't, contact support directly.

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What Kind of Help Is Available

Payments & Withdrawals

All your questions about deposits, withdrawals, bKash, and Nagad — how long they take and how to do them.

Account & Security

A complete guide to login, password, two-factor authentication, KYC, and account security.

Bonuses & Promotions

A simple guide to welcome bonuses, cashback, free spins, and wagering requirements.

Betting & Odds

Odds formats, what happens when a match is cancelled, how live betting works — all your answers here.

App & Platform

Everything you need to know about downloading and installing the mobile app, and comparing desktop vs. mobile.

Direct Support

If you can't find an answer, reach out via Live Chat or email. Support is available in Bangla 24/7.

All FAQs

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Betting

Casiino offers three main odds formats — you can choose whichever you find most convenient from your profile settings.

1. Decimal Format: The most widely used format in Bangladesh. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total (৳150 profit). Simple formula: stake × odds = total return.

2. Fractional Format: Written in English style, e.g. 3/2. This means you win 3 BDT profit for every 2 BDT staked.

3. Money Line (American): +150 means a ৳100 bet wins ৳150 profit; -150 means you need to bet ৳150 to win ৳100 profit.

For Bangladeshi players, the decimal format is the easiest to use. The higher the odds, the lower the chance of winning — but the greater the return if you do.

Betting

If a match is cancelled or abandoned mid-way, Casiino settles bets according to the following rules:

1
Full match cancellation: If a match is cancelled before it starts, your full stake is refunded — typically returned to your balance within 24 hours.
2
Closed after a specific over (cricket): If the DLS method applies, the result is determined accordingly and the bet is settled on that basis.
3
Closed before scheduled time: If DLS is not applicable and the match is declared "incomplete", all bets are voided and refunded.
4
Rescheduled Match: If the next match in the same tournament is the following day, existing bets remain valid.

Refunds can take up to 48 hours. If yours hasn't arrived, contact support with the match name and bet ID.

Security

Yes, keeping two-factor authentication (2FA) enabled is highly recommended. Even if someone gets hold of your password, they still won't be able to access your account without the OTP.

How to Enable:

1
Log in to Casiino → click on the profile icon.
2
Go to "Security Settings" or the "Security" menu.
3
Click the "Enable Two-Factor Authentication" button.
4
An OTP will be sent to your registered mobile number — enter it to proceed.
5
All done! From now on, you'll receive an OTP on your mobile every time you log in.

With this feature enabled, you can log in from recognized devices without an OTP. Unrecognized devices or locations will always require an OTP.

Never share your OTP with anyone — including Casiino support. We will never ask for your OTP.

Platform

Casiino has a dedicated mobile app available for both Android and iOS, and it works brilliantly on both platforms.

How to install on Android:

1
Log in to the Casiino site → look for the "Download App" button.
2
Download the APK file. Once the download is complete, tap on the file.
3
Go to Phone Settings → Security → enable "Install from Unknown Sources".
4
Once installation is complete, open the app and log in.

On iPhone (iOS): Open casiino.ws in Safari → tap the Share button → select "Add to Home Screen". It works just like a native app.

The app gives you access to all features — live betting, slots, payments, and notifications. App size is only 15 MB, and uses less data too.

Account

Yes, you can view and download your complete betting and transaction history on Casiino.

Where to find it:

1
Log in → click the profile icon in the top right corner.
2
Under "My Account" you'll find two options: "Betting History" and "Transaction History".
3
Filter by date range, game type, or amount.
4
Click the "Download CSV" button to get a spreadsheet file.

Your betting history shows the date & time of each bet, game name, stake amount, result, and win/loss figure. Your transaction history contains a full record of deposits, withdrawals, and bonuses. Maximum 12-month View your entire history at a glance.

Payment

After winning, your funds are instantly credited to your Casiino wallet. To transfer them to mobile banking or a bank account, you'll need to submit a withdrawal request.

Processing times by payment channel:

  • bKash: 15 minutes to a maximum of 2 hours.
  • Nagad: 20 minutes to 3 hours.
  • Rocket: 30 minutes to 4 hours.
  • Bank Transfer: 1–3 business days.

How to withdraw via bKash: Wallet → Withdrawal → Select "bKash" → Enter number & amount → Confirm with OTP. Minimum withdrawal ৳300, maximum ৳50,000 per day.

Your first withdrawal requires KYC verification — upload a photo of your NID and it'll be approved within 30 minutes.

Account

No. Nobody under the age of 18 can register at Casiino — this is one of our strictest policies. It exists to protect minors and is also a mandatory requirement under international gaming regulations.

Age Verification Method:

1
Self-declaration at Registration: During registration, you must enter your date of birth and tick the "I am 18+" checkbox.
2
KYC Verification: For your first withdrawal, you'll need to upload a National ID (NID) or passport.
3
Automatic Verification: NID details are verified against the government database to confirm your age.

If age verification fails or false information is found to have been provided, the account will be permanently closed and any deposited funds will not be returned.

If you suspect a minor in your household is accessing your account Responsible Gaming Use the self-exclusion option on the page.

About This FAQ Page

This Casiino FAQ page was created to give Bangladeshi players straightforward, easy-to-understand answers to the most common questions. Thousands of people visit this page every day and find solutions to their issues.

What should you do if you can't find the answer in the FAQ?

This page covers the most common questions, but everyone's situation is different. If you can't find the answer you're looking for, reach out to Casiino's Live Chat directly. Our Bangla-speaking support agents are always on hand — even at 3 in the morning.

How to Contact Support

There are three ways to get help at Casiino. Live chat is the fastest — you're typically connected within 2 minutes. For complex issues, send an email and you'll receive a detailed response within 24 hours. Important updates are also posted on the Telegram channel.

Tips for Submitting a Query

Having a few details ready before contacting support helps resolve issues faster. Provide your account username, transaction ID (for payment issues), and the time the problem occurred. Sending a screenshot makes things even easier.

Quick Resolution Tip: Always have your transaction ID on hand for any payment issues. You can find this ID in the message from your bKash or Nagad app.
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Most Asked Questions
How long does it take to receive winnings?
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Where can I download the Android app?
What does odds of 2.5 mean?
Can I play if I'm under 18?
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